Shipping policy

4. Shipping Policy

Order Processing

• Orders are processed within 2 business days after payment confirmation.
• You will receive an email confirmation once your order is shipped.

Delivery Time

• Delivery time may vary depending on your region and shipping method chosen.
• We provide an estimated delivery time but are not responsible for delays caused by the carrier or force majeure events.

Shipping Costs

• Shipping costs will be calculated and displayed before checkout.
• Any additional import or customs fees are the customer’s responsibility, when applicable.

Tracking

• When available, you will receive a tracking code to follow your order until delivery.

Delivery Issues

• If you have not received your order within the estimated timeframe, please contact us at suporte@droplatam.com.br so we can investigate.